Privacy Policy

This Privacy Policy explains how SOLUENCY (“we,” “us,” or “our”) collects, uses, and shares information when you visit GoVITAL.ai, contact us, or opt in to receive messages (including SMS/text).

1) Information we collect

• Contact info: name, email, phone number, business name, and any information you send us.
• Communications: messages you send via forms, chat, email, phone, or SMS (and related metadata like timestamps).
• Usage data: pages viewed, approximate location (city/state), device/browser data, and logs.
• Cookies: basic cookies/analytics to operate and improve the site (where enabled).

2) How we use your information

• Provide demos and respond to inquiries.
• Schedule and confirm appointments and follow-ups.
• Operate, maintain, and improve our site and services.
• Security, fraud prevention, and compliance with law.

3) SMS/Text messaging privacy (A2P/10DLC)

If you provide your mobile number and opt in to receive text messages, we may send you messages related to demos, scheduling, follow-ups, and service information.

• Message frequency: varies (recurring messages may be sent).
• Message & data rates: may apply.
• Opt-out: Reply STOP to unsubscribe at any time.
• Help: Reply HELP for assistance or contact us below.
• Mobile opt-in data: We do not sell, rent, or share your mobile number or SMS opt-in consent with third parties or affiliates for their marketing/promotional purposes.

4) How we share information

We may share information in these limited situations:

• Service providers: vendors that help us run our business (e.g., hosting, analytics, communications, scheduling/CRM). They are authorized to use information only as needed to provide services to us.
• Legal/safety: if required to comply with law or protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

5) Data retention

We keep personal information as long as reasonably necessary for the purposes described above, unless a longer retention period is required by law or needed for legitimate business purposes.

6) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No method of transmission or storage is 100% secure.

7) Your choices

• SMS: Reply STOP to opt out; reply HELP for help.
• Email: you can request removal from non-essential emails by contacting us.
• Cookies: you can control cookies via browser settings (some site features may not work properly).

8) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

9) Changes to this Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with an updated effective date.

10) Contact

Questions or requests? Contact us at:
Email: privacy@govital.ai
Support: support@govital.ai
Phone: 877-757-2433
Mailing address: SOLUENCY, 13118 State Rd 64 E, #324, Florida, USA

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SOLUENCY VITAL (“VITAL”) is a software product wholly owned and operated by SOLUENCY. References to “GoVITAL.ai” refer to marketing, demonstration, and informational resources for the VITAL product and related services.